Refund & Dispute Policy
Last updated: 9/12/2025
Refund eligibility: requests within 7 days of the charge
Overview
- HoolaMoola is a digital subscription. Charges are billed in advance for the upcoming billing cycle.
- We offer refunds for eligible charges reported within 7 days of the transaction date.
- After 7 days, refunds are generally not provided. You can still cancel at any time — see our Cancellation Policy.
Refund Eligibility (7 Days)
- • The request is made within 7 calendar days of the original charge.
- • The charge was unintended, duplicated, or clearly in error; or you experienced a critical issue using the service.
- • The payment has not already been refunded or credited.
We may require additional details or logs to verify an issue and determine eligibility.
How to Request a Refund
- Email support@hoolamoola.com within 7 days of the charge.
- Include: the email on your account, the date/amount of the charge, and a brief description of the issue.
- Our team will review and reply with a decision or next steps.
Approved refunds are issued to the original payment method. Depending on your bank, funds may take 5–10 business days to appear.
Non‑Refundable After 7 Days
- • Charges older than 7 days.
- • Partial periods or unused time after the cycle has begun.
- • Prior refunds for the same subscription period or suspected abuse.
- • Promotional credits and discounts (not redeemable for cash).
Payment Disputes (Chargebacks)
If you file a dispute with your card issuer, we’ll provide documentation to our payments partner (Stripe) for review. In most cases, contacting us first is the fastest way to resolve billing issues.
Promotions
We currently do not offer free trials. Promotional offers (when available) are subject to the conditions listed on the offer and our Terms & Promotions.
This policy does not limit any rights you may have under applicable consumer protection laws.